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Creating new and unique ways to unify online and in-store customer experiences

  • INNOVATION AWARD IN RETAIL

    DREAMFORCE | SAN FRANCISCO | OCTOBER 2016

    OSF Commerce received Salesforce’s 2016 Partner Innovation Award in Retail for our integration of Salesforce Service and Sales Clouds with Commerce Cloud—formerly Demandware—unifying a multi-currency ecommerce website for a 50% increase in conversion rates.
  • Proficiencies you need for business management

    Take advantage of OSF’s expertise in Business Manager training and daily management and enable your team to develop a comprehensive workflow using best-case scenarios for day-to-day ecommerce management.
  • OSF UnifyCOMMERCE

    UNIFIED ONLINE AND IN-STORE BUYING EXPERIENCES

    Find out more about the innovative solution that enables omni-channel by integrating multiple sales channels with Salesforce Clouds (Service, Sales and Community), POS solutions, Clienteling Apps, ERP systems, Loyalty, Rewards programs and many more.
Connected Commerce Solutions
Personalize, grow and internationalize your digital presence with seamless customer engagement, both in-store and on any device.
Innovative Digital Technologies
We partner with leading providers to turn your online sales channels into agile solutions that scale with the growth of your business.
Tailored Customer Experiences
Convert visitors into buyers across multiple touchpoints, with multichannel integrations and proven strategies for personalization.

Gracious Home

New Gift Registry, Payment Gateway and
National Growth on Commerce Cloud

The Results ?

12 months after launch according to Amy Chernoff, CMO, Gracious Home
Gracious Home's former ecommerce platform did not offer the robust search engine, promotional and dynamic merchandising capabilities they needed to meet their national sales goals. OSF offered "robust, cost-effective, scalable solutions" as they transitioned the retailer to Salesforce Commerce Cloud, formerly Demandware

Organic traffic

+67%

Conversion rate

+12%

Year Over Year Sales

+40%

Mobile revenue

+174%

Zero Down Days Since Launch

Gracious Home identified the value of OSF Commerce's openness to engage directly with their project manager and staff. This enabled Gracious Home to articulate what they wanted and access the team directly—to fill in gaps in their team as needed.
"The migration went without a hitch," said Amy Chernoff, Chief Marketing Officer. "The gift registry and payment gateway allow us to provide a much better experience."

"When you're adopting new technology for your business, it's crucial that you choose the right integration partner," said Rob Morrison, Chief Operating Officer. "We feel confident we chose the right partner with OSF."

INTERESTED IN ACHIEVING SIMILAR PERFORMANCE FOR YOUR BRANDS?

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Customer Spotlight

Ecommerce Success

Achieved by Our Client

Gracious Home on Commerce Cloud

New York home goods retailer Gracious Home turned to OSF for their Salesforce Commerce Cloud (formerly Demandware) migration, offering new search engine, promotional and dynamic merchandise capabilities. 

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    TROPHÉES E-COMMERCE  
    OSF Commerce and Salesforce Commerce Cloud sponsored the most prestigious retail awards ceremony in France. Learn More
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