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CRM for Dummies

A custom guidebook by OSF

CRM for Dummies

A well-defined integration and implementation plan is essential to obtaining the promised benefits of any CRM. For businesses around the world, OSF Commerce has been an important ally in this process, transforming CRM software into comprehensive customer data solutions. CRM for Dummies represents our implementation experiences and expertise, and is available as a guide along your own CRM journey.

You will learn:

  • knowledge based on real-world experience
  • methods for recruiting stakeholders
  • how to develop a communication plan
  • techniques for carrying out your CRM journey

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