OSF Commerce Provides End-to-End Digital Marketing Services & Business Manager Webmastering for ars mundi
Technologies: Salesforce Commerce Cloud, Business Manager
With more than 15,000 art objects, ars mundi houses works from the most prominent European artists of the 20th and 21st centuries, as well as high-quality reproductions of world-famous works of art—from Picasso and Chagall, Rodin and Degas to Hundertwasser and Immendorff.
OSF has provided support to ars mundi by delivering, with a dedicated team, complex marketing deployments and day-to day-management for their global sites. It is a partnership where communication is a key denominator, and where growth is achieved with collaboration.
Integrated Marketing Campaigns
OSF supports online marketing campaigns for arsmundi.com, has helped them integrate and unify their marketing plans with new content slots and assets, and has assisted with running day-to-day management of the platform in Business Manager.
For the retailer’s online marketing campaigns, OSF configured a 5% discount on all products using a promotion code, provided free shipping only to desired countries—UK, Germany, Austria, Luxembourg, Belgium and Netherlands—and created a content slot on the arsmundi.com homepage to communicate the discount. Configuration and planning were developed according to Salesforce Commerce Cloud best-case scenarios in order to maximize the impact of the campaign.
OSF helped ars mundi by creating a cart abandonment reduction campaign, offering a discount as an incentive for users who abandon their carts. Using customer groups and content slots from the homepage, OSF created a targeted experience for these users, featuring personalized messages and exclusive campaigns. By setting up different customer groups, ars mundi is able to display promotions on the homepage that are unique to each of these users, to multiple users at the same time.
OSF also helped with merchandising efforts and developed new landing pages in order to promote bestselling products and suitable products for specific events (e.g. Mother’s Day, Easter).The custom landing page created was used to land incoming traffic from different traffic sources like newsletters, PPC campaigns and designated affiliates. By targeting the customers dynamically and in accordance with their needs, OSF contributed to a 35% increase in ars mundi’s conversion rate.
End-to-End Digital Marketing
In addition to Business Manager webmastering, OSF helped the ars mundi team with end-to-end digital marketing services. OSF launched and managed entirely their international ecommerce shop, allowing ars mundi to access new international markets. Additionally, OSF offered customer support for new international sales, and implemented translations on the new site.
End-to-end digital marketing supported complete management and implementation for digital marketing campaigns on all channels: PPC, affiliate, social media, SEO and email marketing. OSF’s marketing specialists used ecommerce best practices that drove a 98% increase in traffic, a 62% increase in revenue and a 74% increase in the number of new users for the international shop.
ars mundi continues to use the webmastering support from OSF, and continues to benchmark with the marketing team for best results. Through the partnership, both teams have found a cohesive structure and strive forward to increase ars mundi’s international growth potential.
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