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A Full-Scale,
Multi-Cloud
Transformation

Life is Good® is an American apparel and accessories wholesaler, retailer, and lifestyle brand founded in 1994.


They required a more streamlined method to deliver customer service and support in order to ensure complete consumer satisfaction. Data was scattered across many locations in the company making it difficult to deliver quality customer service. Agents had to log into multiple systems which increased the margin for error and caused longer wait times for consumers. The company required a unified view of their customers and a way to streamline the case management and resolution processes.

“We’re really looking forward to the positive results that will come from our Salesforce Commerce, Service and Marketing Clouds being connected, as well as use of OSF UnifyCOMMERCE. Our teams will soon have full access to recent and relevant customer data secured from all of our various channels.”

SEAN MANNERS
IT Director - Life Is Good

Osf Commerce will provide full customer visibility for life is good

Improved
Service

Reduced
Support Time

Increased
Satisfaction

Faster Case
Resolution

Order On
Behalf

Personalized
Support

Life Is Good OSF UnifyCOMMERCE banner
OSF Commerce is taking a multi-cloud approach and will be implementing & customizing Salesforce Service Cloud as well as installing & configuring OSF UnifyCOMMERCE (Patent Pending) - Salesforce Commerce to Service Cloud Integration and Salesforce Marketing Cloud Connect - Service to Marketing Cloud Integration.


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GAINING THE ABILITY TO ORDER ON BEHALF OF CUSTOMERS

Service agents will also now be able to order on behalf of shoppers and modify customer's order, resulting in increased client satisfaction with the overall process.

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