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FastOMS

Manage Orders Quickly

FastOMS

Logistics matters. When it comes to providing your customers with the service they desire, FastOMS empowers you to conduct essential order management actions from Salesforce’s Commerce Cloud Business Manager without a lengthy integration process or investment in a large-scale OMS.

Engineered specifically for Commerce Cloud, FastOMS allows merchants to empower their service agents to quickly locate and make changes to orders and benefit from many vital functions, including simplified inventory and supply chain management.

Main Features

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    Order Search

    Take advantage of the use of autosuggestion in Order Search. Start typing a name, email address or order ID to preview suggested results.
  • OIS icon 5

    Order Edit

    No need to sync with an external OMS. You can change the order status, shipping and billing details, payment information, add new items, and modify their quantity, size or color – all within Business Manager.
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    Order Cancelation

    Orders can be canceled, and payments voided when applicable. A gift certificate can be issued in the case of an order cancellation and agents can do a mixed payback. An order can also be canceled without providing any payback to the shopper.
  • OCU icon 4

    Refund Management

    Partial or full refunds can be granted including an immediate refund without the return of a product or a refund issued when a product is to be returned. Different refund types are available including a credit card credit, gift certificate or a mixed refund.

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Resources

Related Articles, White Papers, Infographics & More

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Our Salesforce Commerce Cloud Expertise

Salesforce Commerce Cloud Level 2 CertifiedSalesforce Commerce Cloud LINK Certified PartnerSalesforce Commerce Cloud Support Certified

Winner of 2019 Salesforce Partner Innovation Award for Customer 360, Bolty Award in the Retail Category at Dreamforce 2018 and Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 200 stores for more than 80 brands, helping global merchants achieve international, omnichannel and commerce optimization goals. We are a Level 2 certified partner, a LINK Joint Customer and Support Certified, with over 15 cartridges developed for Salesforce Commerce Cloud, having our products used by numerous customers around the world.