OSF UnifyCOMMERCE is a customer-centric solution that gathers customer data from multiple sales channels, online as well as offline, and brings it in Salesforce Sales and Service Clouds, for a centralized view of all customers’ data. The solution was designed to help retailers have access to everything they need to know about customers' actions and preferences. Information on sales orders, products, page visits, wish lists, abandoned carts, review history, tickets and accumulated loyalty points is done by integrating Salesforce Clouds with ecommerce platforms, POS solutions, Clienteling Apps, ERP systems, Loyalty and Rewards programs and many more.
OSF UnifyCOMMERCE comes in two options: fully customizable solution, or pre-built connectors. OSF UnifyCOMMERCE for Salesforce Commerce Cloud, previously known as Demandware, and OSF UnifyCOMMERCE for Magento® are certified by Salesforce and Magento, respectively.
We appreciate your interest in OSF UnifyCOMMERCE. One of our commerce specialists will contact you shortly to present you how OSF UnifyCOMMERCE can help you gain insight into customers’ behavior, support new sales channels and unify the shopping journey, build more effective marketing campaigns and enable an omnichannel experience for your customers.
...to provide you with the necessary tools to learn useful details about your audience and its segments, see patterns that will help you personalize your campaigns' messages, adjust website content and, overall, create a more efficient marketing strategy, while opening up new sales channels.
We developed the solution having your customers shopping experience in mind. We created a Single-Sign On functionality between ecommerce platforms and Salesforce Community, so that your customers can seamlessly navigate from the website to your Community and back, with a single click and constantly benefit from a memorable, circular and useful shopping experience, as the cart is visible and updated in real time across both platforms.
We went the extra mile and build unique custom Lightning Components for each ecommerce platform we integrated with Salesforce Community, so that you can contextualize your visitors’ shopping experience. The buy Best Sellers button is available when browsing general sections in Community, while, when engaging in specific topics, your customers have the choice to shop Recommended Products. This concept of “in-context commerce” as Salesforce identifies, leverages the importance of unique communities to their users in order to provide context to the positioning of the products and services.
We know how valuable Customer Service is to you and your shoppers, this is why we embedded the Customer Service Suite with Salesforce Service Cloud, to provide your team with full visibility over all customers’ orders, comments in the Community and even visits to your website, so that they can respond to customer requests immediately, and at the point they call in, offering the best support, make product recommendations based on purchasing profile online, and even place orders on your customers’ behalf.