Synchronize consumer data, such as personal info, order records, products, wishlists, removed items, abandoned carts and more, from one or multiple Salesforce Commerce Cloud websites with a single Salesforce Sales/Service Cloud instance
Provide your service representatives with access to complete profiles that will allow them to respond to customers requests immediately and at the point they call in. By embedding the Salesforce Commerce Cloud Customer Service Suite in Service Cloud, your team can even place orders on behalf of customers with ease
Customers can effortlessly and seamlessly navigate from Salesforce Commerce Cloud storefront to Community and back, with just one click, with the help of the Single Sign On functionality
Contextualize your visitors’ shopping experience with the Commerce Cloud Buy Button lightning component in Salesforce Community. Consumers can shop for Best Sellers, while browsing general sections, or purchase Recommended Products when engaged in specific topics
Enhance the shopping experience and unify consumers' journey even outside the Commerce Cloud storefront. Retain conversions by making the shopping cart visible, within reach and updated in real time across both platforms, while customers are active in Salesforce Community
by core Salesforce & Commerce Cloud
with each new version
provided by OSF
of OSF on both platforms
“We’re really looking forward to the positive results that will come from our OSF UnifyCOMMERCE implementation, as our teams will soon have full access to recent and relevant customer data secured from all of our various channels.”
“Our customer service representatives are anticipating the exciting changes that will come from this move, both in their workflow, as well as in the delight that consumers will experience from the increased support and service levels they will soon be able to provide.”
“Salesforce and OSF have given us a 360-degree view of the consumer. Our emails processing time was cut in half; our returns processing time was reduced by 20%, our agents have a better flow when they’re on the telephone -it’s more of a conversation, and the Salesforce/OSF system facilitates that. OSF are very easy to work with, I felt like I had been working with them for years during this project.”
“OSF was the only company we found who had an established integration between Salesforce and Commerce Cloud - a proven solution called OSF UnifyCOMMERCE. They showed exactly how the integration works in our context, scripted for World Kitchen’s unique requirements, and that made us choose OSF as our implementation partner.”
"We wanted to discover the privileged contact points we have with our customers, get a 360-degree view on their activity and see how we could improve their interaction with our brand."
''We have seen a number of significant improvements since we went live in October (2015). Ecommerce conversion rates have increased by 50%, we have seen page speeds go down from 5 seconds on average to under 2 seconds. We’ve now got a platform that’s going to enable us to branch off and open U.S. operations this year.''
See how brands can gain access to complete customer profiles and have full visibility into their activities, enabling Service and Marketing teams to provide exceptional support and efficiently personalize consumer's journey, by putting Salesforce Commerce, Service, Community and Marketing Clouds in motion with OSF UnifyCOMMERCE.Watch Video
Watch the Dreamforce session “Achieving B2C Commerce Success for Brands of All Sizes” and see how Life is Good improved customer support with Service Cloud, obtained a single view of the consumer and unified the user journey by leveraging the integration of Salesforce OMS with Commerce & Service Clouds with OSF UnifyCOMMERCE.Watch Video
OSF's deep expertise in retail was recognized by Salesforce during a private event at Dreamforce ‘18 on September 26. OSF won the Bolty Award for creating innovative Lightning Bolt Flows and Components built on Salesforce Communities tailored to empower Retail/CPG brands give consumers a unified commerce experience.Read Article
At Dreamforce 2018, OSF was recognized with the Bolty Award in the retail category, honouring the company’s innovation and enhancement of its industry solution, OSF UnifyCOMMERCE, a multi-cloud integration of Commerce, Service, Community & Marketing, with Lightning Bolt Flows and Components in Service & Community Clouds.Read Press Release
Watch this video to understand how the new OSF UnifyCOMMERCE Clienteling Application, an integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS, provides in-store agents with a 360-degree view of online & offline consumer data which enables them to enrich the shopping experience in the physical store.Watch Video
See how brands can use our Clienteling app for in-store agents to achieve connected commerce and unify the consumer’s online and offline shopping journey by connecting ecommerce, marketing, CRM and POS, through the multi-cloud integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS.Read Article
Winner of Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 200 stores for more than 75 brands, helping global retailers achieve international, omnichannel and unify commerce. With over 300 Salesforce specialists and certified consultants, we are experts in implementing, customizing and integrating Salesforce Commerce, Sales, Service, Community and Marketing Clouds, using either our products or Salesforce Native Connectors. As Salesforce Gold and AppExchange Partner, we help our joint customers better integrate their clouds, as well as other platforms such as OMS, POS, CRM and more.
It is essential, and it is also our role, to define an integration strategy that is effective for each brand in particular. It is also important to ensure that centralized data is transformed into something intelligent by offering the best experience to the consumer. Using a Multi-Cloud approach, we help brands achieve connected commerce, so they can fully meet their customer’s expectations for personalized attention, offer relevant product recommendations, provide responsive customer service, which ultimately translates into a true unified shopping journey.
For questions, or to request a free consultation, fill out the form above or send us an email at UNIFY@osf-commerce.com, describing the nature of your request.