Menu

Your Salesforce Clouds in Motion

ACT Smart | THINK Customer

OSF-UnifyCOMMERCE-gears

OSF UnifyCOMMERCE is an out of the box product that integrates Salesforce Commerce Cloud (formerly known as Demandware) with Salesforce Sales, Service and Community Clouds, providing opportunities to expand your sales channels via an improved Omnichannel experience for your customers—opening up sales channels and capturing valuable customer data in the process. OSF UnifyCOMMERCE has received the LINK Joint Customer trust badge from Commerce Cloud. See LINK Marketplace listing here.

Watch the below video to see how  you too can leverage your Salesforce Clouds investments in an integrated way.

Put your Salesforce clouds in motion with OSF UnifyCOMMERCE to gain access to complete customer profiles and have full visibility into their activities, all in a single, centralized location, to provide exceptional customer service, efficiently personalize customers' journey and offer an extended in-context shopping experience in your Community.

 

Learn in a FREE 1-HOUR consultation how to enable omnichannel for your customers

* All fields required.
  • SALESFORCE CLOUDS DATA IN ONE PLACE

    Synchronize consumer data, such as personal info, order records, products, wishlists, removed items, abandoned carts and more, from one or multiple Salesforce Commerce Cloud websites with a single Salesforce Sales/Service Cloud instance

  • ORDER ON BEHALF OF YOUR CUSTOMERS

    Provide your service representatives with access to complete profiles that will allow them to respond to customers requests immediately and at the point they call in. By embedding the Salesforce Commerce Cloud Customer Service Suite in Service Cloud, your team can even place orders on behalf of customers with ease

  • EASY ACCESS TO ACTIONABLE DATA

    Empower your teams to turn Commerce Cloud consumer data into actionable insights, by providing them with easy access to complete customer profiles and first-screen KPI overview in Sales/Service Cloud, containing activity history, number of cases, internal/external communication and more
  • SSO TO COMMUNITY

    Customers can effortlessly and seamlessly navigate from Salesforce Commerce Cloud storefront to Community and back, with just one click, with the help of the Single Sign On functionality

  • In-Context Commerce

    Contextualize your visitors’ shopping experience with the Commerce Cloud Buy Button lightning component in Salesforce Community. Consumers can shop for Best Sellers, while browsing general sections, or purchase Recommended Products when engaged in specific topics

  • Persistent Shopping Cart IN COMMUNITY

    Enhance the shopping experience and unify consumers' journey even outside the Commerce Cloud storefront. Retain conversions by making the shopping cart visible, within reach and updated in real time across both platforms, while customers are active in Salesforce Community

  • EFFICIENT AUTOMATION AND PERSONALIZATION

    Don't just be customer-centric, be customer-smart!
    Get access to their complete profiles by accurately bringing Commerce Cloud information into Marketing Cloud through data extensions. Unify and enhance the shopping experience by connecting with your consumers at every touchpoint and across all devices, leveraging Einstein to predict and personalize cross-channel 'customer journeys'  

Why OSF UnifyCOMMERCE?

DIRECT INTEGRATION

no middleware

FAST

implementation

MAINTENANCE

provided by OSF

UPGRADES

with each new version

PRODUCT CERTIFIED

by core Salesforce & Commerce Cloud

PROVEN EXPERTISE

of OSF an both platforms

Happy Clients

Some Brands We’ve Had The Privilege

To Unify Commerce With

  • Life Is Good logo
  • Yeti logo
  • Berluti logo
  • Triple Ready
shop

Resources

Related Articles, White Papers,

Infographics & More

  • Connected Shopping Journey Video image
    IN-STORE APP

    Watch this video to understand how the new OSF UnifyCOMMERCE Clienteling Application, an integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS, provides in-store agents with a 360-degree view of online & offline consumer data which enables them to enrich the shopping experience in the physical store.

    Watch Video
  • How to article image
    HOW TO UNIFY?

    See how brands can use our Clienteling app for in-store agents to achieve connected commerce and unify the consumer’s online and offline shopping journey by connecting ecommerce, marketing, CRM and POS, through the multi-cloud integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS.

    Read Article
  • Life is good CS
    SUCCESS STORY
    See how OSF implemented Salesforce Service Cloud and seamlessly connected Life is Good’s Salesforce Commerce with Service Cloud, by implementing OSF UnifyCOMMERCE (Patent Pending) and also installed and configured Salesforce Marketing Cloud Connect-Service to Marketing. Read Case Study
  • Life is good PR
    PRESS RELEASE
    OSF helps Life is Good with a full-scale multi-cloud transformation by implementing & customizing Salesforce Service Cloud and installing & configuring OSF UnifyCOMMERCE to connect Salesforce Commerce and Service Cloud, as well as Marketing Cloud Connect to sync consumer data from Service to Marketing Cloud. Read Press Release
  • salesforce logo
    PRESS RELEASE
    See how OSF UnifyCOMMERCE helps YETI Coolers achieve 360-degree view of consumer data, enabling agents to create, modify and place orders on behalf, delivering exceptional service and support from a single location, through multi-cloud integration of Salesforce Commerce with Service Clouds READ PRESS RELEASE
  • SUCCESS STORY
    World Kitchen, a leading global housewares company is taking advantage of a 360-degree view of their consumers thanks to OSF UnifyCOMMERCE (Patent Pending). With this integration, they’ve greatly improved their customer service, reduced return processing times, and cut their email processing time in half. Watch Video
  • SUCCESS STORY
    See how OSF Commerce helped snowboard manufacturer, Burton Europe, get a 360-degree view on customers’ activity by having all of their Commerce Cloud consummers' data unified in Salesforce Sales and Service Clouds, where it became easily accessible, scalable and actionable READ CASE STUDY
  • Success story
    Dreamforce 2016: OSF Commerce wins Salesforce Partner Innovation Award in Retail for the successful implementation of OSF UnifyCOMMERCE for Predator Nutrition, a unique integration of Salesforce Service and Sales Clouds with Commerce Cloud. READ SUCCESS STORY
  • press release
    Find out how OSF UnifyCOMMERCE helped UK Sports Nutrition retailer, Predator Nutrition, increase conversion rates by 50%, reduce cart abandonment and page load time, while extending the shopping experiences across channels, improving customer service and marketing efficiency READ PRESS RELEASE
  • SUCCESS STORY
    See how OSF UnifyCOMMERCE helped leading UK sports nutrition retailer, Predator Nutrition, achieve a groundbreaking 50% increase in conversion rate, by integrating Salesforce Service and Sales Clouds with Commerce Cloud. WATCH WEBINAR

Get Started with a free 1-hour consultation

Request Consultation

Our Salesforce Expertise

SF-badges

Winner of Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 200 stores for more than 75 brands, helping global retailers achieve international, omnichannel and unify commerce. With over 300 Salesforce specialists and certified consultants, we are experts in implementing, customizing and integrating Salesforce Commerce, Sales, Service, Community and Marketing Clouds, using either our products or Salesforce Native Connectors. As Salesforce Gold and AppExchange Partner, we help our joint customers better integrate their clouds, as well as other platforms such as OMS, POS, CRM and more.

It is essential, and it is also our role, to define an integration strategy that is effective for each brand in particular. It is also important to ensure that centralized data is transformed into something intelligent by offering the best experience to the consumer. Using a Multi-Cloud approach, we help brands achieve connected commerce, so they can fully meet their customer’s expectations for personalized attention, offer relevant product recommendations, provide responsive customer service, which ultimately translates into a true unified shopping journey.

For questions, or to request a free consultation, fill out the form above or send us an email at UNIFY@osf-commerce.com, describing the nature of your request.