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Unify Online & In-Store Shopping Experiences

ACT Smart | THINK Customer

OSF UnifyCOMMERCE gears
OSF UnifyCOMMERCE

OSF UnifyCOMMERCE powered by Lightning Bolt, is an industry solution for commerce brands that supports most needed Service and Marketing use cases. At its core, the product brings together Salesforce Commerce customer data into Service, Community, Marketing & Heroku. The out-of-the-box product can be enhanced with a Clienteling App add-on for in-store agents to enable a truly unified online to offline commerce experience.

Watch the below video to see how you too can achieve connected commerce by building unforgettable customer journeys with OSF UnifyCOMMERCE.

The solution can be further integrated with Loyalty Systems, Einstein, ERP, OMS, POS, for a single view of consumer, across multiple platforms, channels and touchpoints.

 

Learn how to unify online & in-store shopping experiences in a consultation with our experts

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commerce cloud link salesforce
  • OCP icon 2

    SALESFORCE CLOUDS DATA IN ONE PLACE

    Synchronize consumer data, such as personal info, order records, products, wishlists, removed items, abandoned carts and more, from one or multiple Salesforce Commerce Cloud websites with a single Salesforce Sales/Service Cloud instance

  • OUC DW icon 6

    ORDER ON BEHALF OF YOUR CUSTOMERS

    Provide your service representatives with access to complete profiles that will allow them to respond to customers requests immediately and at the point they call in. By embedding the Salesforce Commerce Cloud Customer Service Suite in Service Cloud, your team can even place orders on behalf of customers with ease

  • OCU icon 1-min

    EASY ACCESS TO ACTIONABLE DATA

    Empower your teams to turn Commerce Cloud consumer data into actionable insights, by providing them with easy access to complete customer profiles and first-screen KPI overview in Sales/Service Cloud, containing activity history, number of cases, internal/external communication and more
commerce cloud bring banner
  • OUC DW icon 2

    SSO TO COMMUNITY

    Customers can effortlessly and seamlessly navigate from Salesforce Commerce Cloud storefront to Community and back, with just one click, with the help of the Single Sign On functionality

  • OUC DW icon 4

    In-Context Commerce

    Contextualize your visitors’ shopping experience with the Commerce Cloud Buy Button lightning component in Salesforce Community. Consumers can shop for Best Sellers, while browsing general sections, or purchase Recommended Products when engaged in specific topics

  • OUC DW icon 3

    Persistent Shopping Cart IN COMMUNITY

    Enhance the shopping experience and unify consumers' journey even outside the Commerce Cloud storefront. Retain conversions by making the shopping cart visible, within reach and updated in real time across both platforms, while customers are active in Salesforce Community

commerce cloud connect salesforce
  • BL icon 1

    EFFICIENT AUTOMATION AND PERSONALIZATION

    Don't just be customer-centric, be customer-smart!
    Get access to their complete profiles by accurately bringing Commerce Cloud information into Marketing Cloud through data extensions. Unify and enhance the shopping experience by connecting with your consumers at every touchpoint and across all devices, leveraging Einstein to predict and personalize cross-channel 'customer journeys'  

Why Unify?

  • direct integration

    direct integration


    no middleware

  • product certified

    product certified


    by core Salesforce & Commerce Cloud

  • upgrades

    upgrades


    with each new version

  • maintenance

    maintenance


    provided by OSF

  • fast

    fast


    implementation

  • proven expertise

    proven expertise


    of OSF on both platforms

Happy Clients

Some Brands We’ve Had The Privilege

To Unify Commerce With

  • Brahmin logo
  • Life Is Good
  • YETI
  • Berluti
  • World Kitchen
  • BURTON
  • PREDATOR NUTRITION
  • TripleReady
Resources area

Resources

Related Articles, White Papers,

Infographics & More

  • Salesforce Clouds
    WHY BRANDS UNIFY

    See how brands can gain access to complete customer profiles and have full visibility into their activities, enabling Service and Marketing teams to provide exceptional support and efficiently personalize consumer's journey, by putting Salesforce Commerce, Service, Community and Marketing Clouds in motion with OSF UnifyCOMMERCE.

    Watch Video
  • Img_540X300
    DREAMFORCE 2018

    Watch the Dreamforce session “Achieving B2C Commerce Success for Brands of All Sizes” and see how Life is Good improved customer support with Service Cloud, obtained a single view of the consumer and unified the user journey by leveraging the integration of Salesforce OMS with Commerce & Service Clouds with OSF UnifyCOMMERCE.

    Watch Video
  • Img_540X300_3
    2018 BOLTY AWARD

    OSF's deep expertise in retail was recognized by Salesforce during a private event at Dreamforce ‘18 on September 26. OSF won the Bolty Award for creating innovative Lightning Bolt Flows and Components built on Salesforce Communities tailored to empower Retail/CPG brands give consumers a unified commerce experience.

    Read Article
  • Bolt trophy
    PRESS RELEASE

    At Dreamforce 2018, OSF was recognized with the Bolty Award in the retail category, honouring the company’s innovation and enhancement of its industry solution, OSF UnifyCOMMERCE, a multi-cloud integration of Commerce, Service, Community & Marketing, with Lightning Bolt Flows and Components in Service & Community Clouds.

    Read Press Release
  • Connected Shopping Journey Video image
    IN-STORE APP

    Watch this video to understand how the new OSF UnifyCOMMERCE Clienteling Application, an integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS, provides in-store agents with a 360-degree view of online & offline consumer data which enables them to enrich the shopping experience in the physical store.

    Watch Video
  • How to achieve connected commerce with multi-cloud integration
    HOW TO UNIFY?

    See how brands can use our Clienteling app for in-store agents to achieve connected commerce and unify the consumer’s online and offline shopping journey by connecting ecommerce, marketing, CRM and POS, through the multi-cloud integration of Salesforce Commerce, Sales/Service, Marketing Clouds, Heroku and POS.

    Read Article
  • Life is Good
    SUCCESS STORY
    See how OSF implemented Salesforce Service Cloud and seamlessly connected Life is Good’s Salesforce Commerce with Service Cloud, by implementing OSF UnifyCOMMERCE (Patent Pending) and also installed and configured Salesforce Marketing Cloud Connect-Service to Marketing. Read Case Study
  • Life is Good
    PRESS RELEASE
    OSF helps Life is Good with a full-scale multi-cloud transformation by implementing & customizing Salesforce Service Cloud and installing & configuring OSF UnifyCOMMERCE to connect Salesforce Commerce and Service Cloud, as well as Marketing Cloud Connect to sync consumer data from Service to Marketing Cloud. Read Press Release
  • salesforce
    PRESS RELEASE
    See how OSF UnifyCOMMERCE helps YETI Coolers achieve 360-degree view of consumer data, enabling agents to create, modify and place orders on behalf, delivering exceptional service and support from a single location, through multi-cloud integration of Salesforce Commerce with Service Clouds READ PRESS RELEASE
  • WORLD KITCHEN
    SUCCESS STORY
    World Kitchen, a leading global housewares company is taking advantage of a 360-degree view of their consumers thanks to OSF UnifyCOMMERCE (Patent Pending). With this integration, they’ve greatly improved their customer service, reduced return processing times, and cut their email processing time in half. Watch Video
  • Burton
    SUCCESS STORY
    See how OSF Commerce helped snowboard manufacturer, Burton Europe, get a 360-degree view on customers’ activity by having all of their Commerce Cloud consummers' data unified in Salesforce Sales and Service Clouds, where it became easily accessible, scalable and actionable READ CASE STUDY
  • Salesforce Partner Innovation Award in Retail at Dreamforce 2016
    Success story
    Dreamforce 2016: OSF Commerce wins Salesforce Partner Innovation Award in Retail for the successful implementation of OSF UnifyCOMMERCE for Predator Nutrition, a unique integration of Salesforce Service and Sales Clouds with Commerce Cloud. READ SUCCESS STORY
  • Salesforce Partner Innovation Award in Retail at Dreamforce 2016
    press release
    Find out how OSF UnifyCOMMERCE helped UK Sports Nutrition retailer, Predator Nutrition, increase conversion rates by 50%, reduce cart abandonment and page load time, while extending the shopping experiences across channels, improving customer service and marketing efficiency READ PRESS RELEASE
  • PREDATOR NUTRITION
    SUCCESS STORY
    See how OSF UnifyCOMMERCE helped leading UK sports nutrition retailer, Predator Nutrition, achieve a groundbreaking 50% increase in conversion rate, by integrating Salesforce Service and Sales Clouds with Commerce Cloud. WATCH WEBINAR

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Our Salesforce Expertise

salesforce platinum consulting partner salesforce appexchange partner

salesforce commerce cloud Level 2 Certified salesforce commerce cloud LINK Joint Customer salesforce commerce cloud Support Certified

Winner of Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 200 stores for more than 80 brands, helping global retailers achieve international, omnichannel and unify commerce. With over 300 Salesforce specialists and certified consultants, we are experts in implementing, customizing and integrating Salesforce Commerce, Sales, Service, Community and Marketing Clouds, using either our products or Salesforce Native Connectors. As Salesforce Gold and AppExchange Partner, we help our joint customers better integrate their clouds, as well as other platforms such as OMS, POS, CRM and more.

It is essential, and it is also our role, to define an integration strategy that is effective for each brand in particular. It is also important to ensure that centralized data is transformed into something intelligent by offering the best experience to the consumer. Using a Multi-Cloud approach, we help brands achieve connected commerce, so they can fully meet their customer’s expectations for personalized attention, offer relevant product recommendations, provide responsive customer service, which ultimately translates into a true unified shopping journey.

For questions, or to request a free consultation, fill out the form above or send us an email at UNIFY@osf-commerce.com, describing the nature of your request.